In the US most of the website tend to make use of the Website Live Chat service for helping out their customers and they make sure that there are no limitations in their services and their online services in any ways.
Live Chat Agents services provided by the Zopim, LiveAgent, LivePerson and many others that provide Live Chat for Website are good enough to offer live agents that offer continuous support to most of the customers who are in need of help and they might be in need of instant troubleshooting work that is only possible through Live Chat Monitoring and when people have Live Chat support they always get a quick solution to their issues.
But when you have deployed Live Online Chat for your business site in the United States, there could be many things that affect the customer support services online. These factors could be based on the site or the customers as well as the system through which the services are provided.
In many ways for the people who might have started the live services on the site, the services might get affected because of the following reasons:
The service providers might have some issues in the system and that is why the support services would be interrupted.
In addition to that if there are many customers getting help from the chat agents the system may get slow or there could be a chance that some of the customers might have to stay online and waiting to get the support. Also when customers have a slow connection, there could be lots of interruption there and continuous or quick support would be impossible in many cases.
All these factors affect the various customer support processes that may hinder the efficiency of the agents and that may also affect the customers who may not want to stay waiting in the line and may need a quick solution.